How do I change the language on a mobile device?

Our website offers a choice of two languages: English and Dutch. The default setting is Dutch. The website stores your preference in a cookie so that the next time you visit our website, the language setting is unchanged.

You can change the language setting from the website menu. On a mobile device, choose the option settings in the menu (the three horizontal lines at the top left of the screen). After that, you can choose from Dutch or English.

How do I change the language in the desktop version?

Our website offers a choice of two languages: English and Dutch. The default setting is Dutch. The website stores your preference in a cookie so that the next time you visit our website, the language setting is unchanged.

You can see the current language setting at the top left of the screen (Dutch or English). By clicking on the language, the menu opens, and you can choose another language.

How can I change my address?

If you have an account with us, you can easily change your address by logging in. On a desktop, you open the menu next to your name (at the top right of the screen) and choose "My account".

On a mobile device, select the account option from the menu (the three horizontal bars at the top left of your screen), followed by the login option.

On the account page, you can change the billing and shipping address. You can also open the address book and edit, delete or add addresses.

Is payment in the webshop safe?

When you place an order with us and pay, we redirect you to the bank's environment. We never ask for payment information such as passwords or bank account numbers. The bank handles the entire payment in a safe environment.

The only information we pass to the bank is an order number, an internal transaction number, and the settlement amount.

In short: we do not collect any information about the transaction. For that reason, we use the same payment method you used when placing the order in case of a return payment. We do not have access to bank account numbers. That information remains between you and the bank.

Can I order for business?

You can place a business order with us. When ordering, make sure you state your VAT number. Our system verifies whether it is a valid VAT number.

When you place a business order with us from a country within the EU, and the system verifies your VAT number, it will not charge VAT. Dutch tax law requires us to file an ICP declaration.

We do not deliver on account.

Can I review products?

Yes, it is possible to leave a review of the product on the product page. We ask you to rate the product on quality, price and in general. Furthermore, there is the possibility to provide more detailed information about the experience with the product.

Before posting on the website, we verify every review. The verification is because we don't want offensive language on our website. Furthermore, a judgment must be honest; only then does a review have value.

We also reserve the right to decline a review. If possible, we will contact you in that case.

Why hasn't my review been posted?

Before we release a review, we check the text for language use. We don't want offensive language on our website.

It could also be that your review is more of a complaint than a value judgement. If we have your contact details, we will contact you. If we do not have any contact details for you, we ask you to contact us. Complaints are always solvable, and reviews must be honest and about the product.

Finally, we reserve the right not to post reviews.

How do I clear my browser's cache?

Browsers store a lot of information from the websites you visit on your computer. And not just in cookies! Browsers do this to ensure that information that does not change often does not have to be retrieved from the web server every time. That makes websites faster. We call the process caching.

Software developers can do caching in different ways, in your computer's memory or on the hard drive. In both cases, the goal is quickly access information to make the website faster. Browsers are smart enough to check whether the stored data is still up-to-date. If this is not the case, the browser asks the webserver to send the information again.

Caching is an excellent and intelligent solution, but it also has a drawback. If the browser cannot update the information or update its cache for whatever reason, a website possibly does not function (any longer) as expected. In that case, you can manually clear the browser's cache. In this way, you force the browser to retrieve all information from the server again. Usually, the problems are solved. However, due to bugs in the browser software, for example, a cache problem can be persistent.

The way you can clear the cache is different for each browser. If you don't know how to remove the cache for your browser, you can search (e.g. Google) for "clear cache Safari" when you use the Safari browser from Apple.

Why can't I see my favicons in Safari anymore?

Safari, Apple's browser, sometimes stops showing the favicons (the small icons in the browser's tabs). The browser stores those favicons on your computer's hard drive (caching). Sometimes this goes wrong, and the browser no longer retrieves a new favicon from the webserver.

On an iMac (macOS), you can solve this by clearing the favicons from the file system. The favicons are in a "hidden" folder: "Library" or "Library", depending on the language setting you use on your computer.

You can access the folder in Finder by holding down the "option" key and choosing "Go" from the Finder menu, and then clicking the "Library" folder. The "Library" folder will open in the Finder window. Look for the "Safari" folder. Open it, choose the "Favicon Cache" folder. When you delete the "Favicon Cache" folder content (not the folder itself), the browser will retrieve favicons afterwards.